FAQs – VIXN

FAQs

 

📏 Sizing & Products

Do you have a size guide?

Yes! You can find our size guide on every product page or here: Size Guide. If you’re between sizes or unsure which size to choose, please contact our customer service team and we’ll be happy to help.

What size do your models wear?

You can find the model’s size in the description on each product page.

Will the crossover sports bra fit larger busts?

Yes! Our crossover sports bra is designed to support a range of body types and bust sizes.

As everyone’s shape and fit preferences are different, we recommend checking the size guide on the product page to help choose the best size for you.

We also have a pinned post on Instagram featuring different bust sizes and body types wearing the crossover sports bra, so you can see how it fits on a variety of customers before ordering. You can find this here

Are your leggings and shorts squat proof?

Yes! All of our leggings and shorts are designed to be squat proof and suitable for workouts, gym sessions and everyday movement.

We always recommend choosing the correct size for the best coverage and performance.

Can I wear Vixn pole wear for swimming?

Absolutely! Our pole wear is made from the same high-quality, quick-drying fabrics used in swimwear, making it perfect for swimming, beach days and festivals.

Do you offer gift cards?

Yes! You can find our gift cards here

When will sold-out items be restocked?

Please note that not all collections or prints will be restocked. While many of our best sellers are restocked throughout the year, some designs are limited edition and will not return once they sell out.

If an item you’re looking for is in our Last Chance collection, it means it will not be restocked once sold out.


📦 Orders & Shipping

Where is my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

If you haven’t received this email, please check your junk folder before contacting our customer service team.

How long does shipping take?

United Kingdom

  • Standard Shipping: 2–3 working days
  • Next Day Delivery: Tracked 24 Hour Service

International
Shipping times vary depending on your location. Estimated delivery times are:

  • Europe - 3-5 business days 
  • Global - 5-7 business days
  • International Express - 2-3 business days

How long do pre-orders take to ship?

Pre-order delivery dates vary depending on the product. 

As a general guide, restocks typically take around 4–6 weeks to arrive with us from the date we place the order with our manufacturer. This means delivery times can vary depending on when you place your pre-order and where the product is in the production process.

If your order contains both in-stock and pre-order items, your order will be held and shipped together once all items are available. If you need other items in your order urgently please contact us at vixn@vixnfit.com and we will do our best to help with this. 

Do I have to pay import taxes or duties?

For our US customers, duties and taxes are included in our pricing, so there are no surprise fees to pay on delivery. We take care of these costs directly with the courier.

For customers outside of the US, import duties, taxes and customs charges may apply depending on your country’s regulations. These charges are set by your local customs authority and are the responsibility of the customer.

 

↩️ Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery, provided items are unworn, unwashed and in their original condition.

To start a return, please visit our returns portal here.

I have received an incorrect or faulty item. What should I do?

We’re sorry about that!

Please contact us at vixn@vixnfit.com within 14 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault or incorrect item

Our team will work to resolve the issue as quickly as possible.

 

💌 Contact Us

How do I contact customer services?

You can contact our customer service team by emailing vixn@vixnfit.com or message us via the chat box on our home page.

Still need help?

If your question isn’t answered here, please get in touch and our team will be happy to help. 💖

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